3 Steps, One Check

Ivibet Casino: Your Withdrawal Is Waiting on the Identity Check

The license requires us to confirm who you are, and the check is normally settled within 65 hours of a complete upload.

Start Verification

Operating since 2010 under Anjouan license ALSI-962527, independently audited by GLI, iTech Labs, and BMM Testlabs.

Skip the Back-and-Forth

The Check You Are Facing, Line by Line

After these six lines you will know who checks you, how long it takes and where to ask.

Checking company

Ivibet Casino LLC

Licence held

Anjouan Offshore Finance Authority, ALSI-962527

Usual review time

65 hours

Required by

Before the first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

Clear on the First Pass

When the Cashier Asks for Your Papers

This block settles what to send, in which order, so the reviewer has nothing to query.

Before You Reach for a Camera

Open your profile and look for the verification area, where the requested items are listed by name. Read that list before you reach for your camera, because the order tells you what blocks the withdrawal.

Corners Before Glare

Hand over your photo ID first, since everything else is matched against it. Keep all four corners inside the frame and avoid glare on the laminate, or the reviewer will send it back.

What Should the Screenshot Show?

Screenshot the wallet or card you used, showing your name and the last digits together in one view. Cropping away the header hides the details that tie the payment method to you.

Keep an Eye on That Inbox

You will hear from the verification team at the address on your account, so watch that inbox as well as your spam folder. Questions sent to [email protected] get a reply, usually within about two hours.

Fewer Rejections

One Name, One Set of Papers

Ivibet Casino asks for the same short set from every player, and licences require it to be checked once.

Photo ID

ConfirmsYour name, face and date of birth

Must showAll four corners, no glare, unedited

Proof of address

ConfirmsWhere you live in New Zealand

Must showYour name and address, dated recently

Payment method screenshot

ConfirmsOwnership of the card or wallet used

Must showName plus last digits in one view

Cleared Second Time, Not Stuck

Full Frame, Full Match. Edges cut off, a glare across the face or a thumb over the number all stop us matching the document to your name. Lay the card flat on a dark table Fit all four corners inside the frame

Why the Expired One Failed? An identity document that has already expired cannot be matched to a live person, so the check halts until fresh papers arrive. Send the current version of the same document Renew first, then upload the new one

When the Grab Missed the Header. A grab from your phone gallery or a bank app leaves out the address header or the account name we need to read. Open the original file or statement page Capture or download the full page again

The Question After a Big Month

Holding the Anjouan Offshore Finance Authority licence ALSI-962527 obliges Ivibet Casino to know the origin of money passing through player accounts. The request follows that rule rather than any suspicion of you, and it reaches players in every market we serve.

Expect one or more of these, matched to the way your money reached us.

Recent bank statement
Payslip or employer letter
Tax return summary
Sale or settlement record
Savings account history

Knowing What's Next

Your Account Under Review

Six moments bring the request, and knowing them lets you keep papers ready before the cashier asks.

Confirmed Method, Clean Route

A card or wallet you have not used here before ties your name to a fresh route, so we confirm the method belongs to you.

Settled Spelling, Cleared Name

A middle name missing or an address in a different format flags a mismatch, and we ask for the paper that settles the gap.

A Larger Sum in Motion

A deposit or withdrawal far above your own pattern looks different from routine play, and the origin of that money gets a look.

Payout Ready in Advance

Before money leaves for the first time, the licence requires a closed check, so identity and address papers are collected then.

Reader Questions

Asked Before the Money Moves, Answered Here

Ivibet Casino answers these six questions the same way its support team does, without the runaround.

My surname has changed since my ID was issued, what now?+

Add a copy of the document that shows the change, such as a marriage certificate or a deed of name change. Both names then match the account and the check moves on. Mention the change to the verification team so the file is linked.

How long does the Ivibet Casino verification take?+

Allow up to 65 hours from the moment your documents are complete and readable. Most files move faster when everything is sent in one go. The clock restarts if a document has to be replaced.

Will I need to send documents again at a later date?+

Yes, sometimes. Expired photo ID, a new address or a different payment method means a fresh copy. The usual pattern is one check before the first payout and a review later if your details change.

What happens if my proof of address gets refused?+

Read the note attached to the refusal, which names the missing element, then send a new copy that fixes only that point. Common causes are a cropped edge, a page older than the current quarter or a glare across the address block.

Can I withdraw before the identity check is finished?+

No. The license requires a completed check at the latest before your first withdrawal, and Ivibet Casino may ask for it earlier, at registration or the first deposit. Send the items when they are requested and the payout follows.

Are my documents and selfie kept safe after I send them?+

Yes. Files travel over TLS 1.3 encryption and are held for the identity check and anti-money-laundering duty only. The privacy team handles requests at [email protected].