Five tools

Stay in charge of your Ivibet Casino play

Play starts at 18 or over, and every Ivibet Casino account holds deposit limits, loss limits, session time limits, reality checks and self-exclusion.

Set your deposit limit

Operating since 2010 under Anjouan license ALSI-962527, independently audited by GLI, iTech Labs, and BMM Testlabs.

Four essentials

What holds your play in place here?

You will know the age rule, who regulates us, and where help sits before you play.

Minimum age18+

LicensingAnjouan Offshore Finance Authority, ALSI-962527

Gambling Helpline0800 654 655

Support email[email protected]

Before you play

Lines drawn before the first spin, not after

Nothing national covers self-exclusion here, so every control is switched on inside your own account.

A ceiling on top-ups

A deposit limit caps how much money can enter your account. Turn it on before your first session, while the evening is still a plan.

A stop, not a chase

A loss limit ends play once the account is down by a set amount. Switch it on when losing more than planned would spoil your evening.

How long is too long?

A session time limit closes the account for play after a set stretch. Choose it when an evening tends to run past the point you planned.

Watch the clock

Reality checks interrupt play to show time spent and money used so far. Keep them on when sessions tend to run longer than planned.

A full stop on the account

Self-exclusion shuts play in your casino account for a set block of time. Choose it early, and free counselling can run alongside.

Limit setup

Four quick steps to a working ceiling

Use this walk-through the first time you want a ceiling on deposits, losses or session length.

Where are the controls?

Open your profile from the account menu and find the limits and controls section. Check that the currency shown is NZ dollars.

One worry, one control

Pick the control that matches the worry: deposits, losses, session time or a break. Each one targets a different part of the evening.

Choosing day, week or month

Enter the amount or the time, then choose a day, week or month. Read the summary line twice before you confirm.

Does the limit show?

Confirm the change, then return to the same screen and check the figure. If it is missing, ask support before you deposit again.

A pause beside a long stop

Room to think for a day. Your account holds a time-out for a break of hours or days, and you start it yourself from the safer gambling section. During it the account stays open but play is closed to you until the period runs out. Many players find a day away is enough to see clearly again.

Closed now, open later. Self-exclusion is the longer, firmer answer: your access is shut for a set stretch, and there is no early release, so the decision holds even on a hard afternoon. Switching it on takes one visit to your account settings and cannot be reversed by asking our team to reopen it.

You want it to cover more than one site. No national self-exclusion register covers players here, so the casino account is where exclusion is set, and another operator will not be told about it. For a stop that covers more ground, Gambling Helpline Aotearoa talks it through with you, free and around the clock.

Someone to call

Talk it through with someone here

For the evening when your own tools are not enough and a voice would help more than a button.

Gambling Helpline Aotearoa

Gambling Helpline Aotearoa answers both players and the people living with them, any hour, free of charge, and keeps the call between the two of you. Ring the number below or send a free text. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling and peer or cultural support come from Problem Gambling Foundation, which runs eighteen clinics nationwide for people who gamble and for family members. Their freephone and text line reach a person on weekdays. pgf.nz

Safer Gambling Aotearoa

Safer Gambling Aotearoa is Health New Zealand's information page for anyone who bets and for their whānau, set out plainly: warning signs of harm, practical tips, and a finder that puts local support in front of you. safergambling.org.nz

Losing the fun before losing the house

Small signals are easier to act on than large ones, and catching them is the reason a deposit limit or a pause sits in your account before play begins. Set one early, then let it do the thinking for you.

If more than a couple of these describe your recent sessions, it is worth a pause.

You spend more than you planned
Chasing money already gone
Play feels like a duty
You hide it from family
Borrowing to keep playing
Sleepless nights after a session
The fun has gone flat

Account safeguards

A limit or a lock-out: which?

Straight answers on limits, breaks and closures, so each control feels familiar before you touch it.

Where in my account do I change a limit I set earlier?+

The same responsible gambling section of your account holds it. Open the ceiling you want to adjust, pick the new figure and confirm; that setting then stays until you change it yourself.

Do the limit tools work the same on a phone?+

Yes. On a phone, the responsible gambling section opens the same way, so deposit, loss and session limits are set in one place. The screen is smaller, the controls are not.

What if I want the account shut, not just paused?+

Permanent closure goes through our support email rather than the limit tools. A request there closes the account itself, so nothing is left to log back into after a change of mind.

Does a self-exclusion stay for the whole stretch I chose?+

It does. The exclusion holds for every day of the stretch you chose and cannot be cut short, by you or by us. That firmness is the point of it.

During a short pause, what stops and what carries on?+

Your account details stay as they are, and the play buttons stay closed for the length of the pause. When that time is up the account plays again, while a self-exclusion holds for its full term.